If the item you receive isn't working properly, you must contact us within 7 days of the purchase date for an exchange. We'll authorize your return by issuing an RMA (return merchandise authorization) number, which we ask that you write on the outside of the box when shipping the screen back to us. No refunds will be made, nor returns accepted, without an RMA number. Please allow up to 4 business days for a refund or replacement to be issued after the date the item has been received. To receive an RMA number please fill out the form here: RMA FORM
NSW will exchange or refund at our discretion should the cause for the return be covered under the warranty.
All screens that are returned to us must be the exact screen we shipped. All returned screens must have all original labels in place and free of tampering. All returned screens must be in good condition (i.e. no scratches on the surface).
If the wrong screen was ordered, if the screen is not defective, or if the situation is not within or covered by our standard warranty, there will be 25% re-stocking fee.
The customer will be responsible for all return-shipping charges, and original shipping charges, customs fees, and import duties are not refundable.
Any unauthorized returned items will lead to an automatic refund and be subject to a 25% restocking fee.
Free Standard Warranty: Included is a free six (6) month warranty from the date of purchase covering manufacturer defects such as dead-on-arrival (DOA), lines, video failure, and backlight outage. If the item is DOA, the customer must contact NSW within seven (7) days of receipt to request a return merchandise authorization (RMA) number.
Dead Pixel Policy: If there are 3 or more dead pixels our warranty applies(In accordance with ISO 13406-2 norm)